Service Delivery Policy

1. Nature of Services (100% Digital / Remote)

Sukirti Gaur provides professional accounting, bookkeeping, payroll calculation support, accounts reconciliation, and management reporting services.

2. Service Commencement & Pre-requisites

Accounting support officially commences after:

• Both parties agree in writing to a tailored Service Proposal defining scope, tasks, and fees.
• Any agreed initial payment or retainer is confirmed.
• The client establishes access to required electronic source documents, statements, and receipts via agreed secure cloud folders.

3. Delivery Methods for Records & Reports

Agreed outputs, workpapers, and financial summaries are delivered electronically through the following methods:

• Encrypted Cloud Shared Folders: Client-designated repositories (e.g., Google Drive, Microsoft OneDrive, Dropbox) containing organized spreadsheet workbooks, PDF reconciliations, and categorized source voucher folders.
• Direct Electronic Mail: Executive summaries, period-end trial balances, and transaction discrepancy notes sent directly to designated client email addresses.
• WhatsApp Coordination: Instant notification of completed deliveries and prompt discussion of transaction categorization queries.

4. Delivery Timelines & Dependence on Client Documentation

Because each business client maintains a distinct transaction volume and accounting cadence, delivery schedules are custom-agreed in each individual proposal (e.g., weekly transaction logs, 5-day month-end closing schedules, or phased backlog cleanups).

Crucial Factor: Our ability to deliver reports on schedule depends entirely upon the timely provision of complete, legible monthly bank statements, credit card records, and vendor invoices by the client. Any delay in client-supplied records will adjust the delivery date proportionally.

5. Review and Completion Process

Upon delivery of accounting summaries, reconciliations, or registers:

• The client is invited to review the delivered deliverables.
• A standard 7-business-day review window is provided for the client to ask questions, request minor classification adjustments, or clarify entries.
• If no objections or revision requests are received within the agreed review window, the deliverables for that reporting period are deemed accepted and complete.

6. Delivery Concerns & Resolution

If you ever experience a concern regarding delivery timelines or the formatting of accounting reports, please contact us immediately:

We review all delivery concerns promptly and work cooperatively to ensure complete client satisfaction under our agreed engagement scope. For formal grievances, please review our Complaints & Grievance Policy.