Refund & Cancellation Policy

Core Business Principle

30-Day Refund Policy for Unfinished Services

"Customers may request a refund within 30 calendar days of payment if the agreed service has not been completed or delivered. Refund eligibility will be assessed against the agreed service scope and the portion of work already delivered. Once the agreed services have been fully completed and delivered, payments are generally non-refundable, except where applicable law provides otherwise."

1. Overview and Purpose

At Sukirti Gaur, we strive to provide dependable, transparent, and accurate accounting support. Because our services involve customized professional labor rather than physical goods, this policy establishes clear and fair terms regarding refund requests and service cancellations.

2. Refund Request Window & Eligibility Criteria

30 Calendar Days Window: The refund request period commences strictly on the date when payment is made.
Unfinished Services Condition: A refund request is eligible for consideration if the contracted accounting deliverables or service cycle remain uncompleted or undelivered within the agreed timeline.
Pro-Rata Assessment for Partially Delivered Work: Where a portion of the contracted work has been performed (e.g., preliminary transaction reconciliations completed, but final management summaries pending), refund eligibility will be assessed pro-rata against the undelivered portion of the agreed scope.
Completed Deliverables: Once the agreed accounting tasks, ledger reconciliations, or financial reports have been fully completed and made available to the client, fees are non-refundable, except where non-waivable statutory consumer laws provide otherwise.

3. Cancellation Procedures

Cancellation Prior to Service Commencement:

If you decide to cancel an engagement before any accounting work, ledger analysis, or document intake has begun, you may cancel by notifying us in writing. In such cases, your payment will be refunded in full, less any non-recoverable third-party payment processing gateway fees.

Cancellation After Work Has Commenced:

If cancellation is requested after work has started, we will conduct an immediate assessment of the time expended and deliverables prepared up to the notice date. You will be billed only for the work completed, and any remaining prepaid balance will be returned.

Cancellation of Ongoing Monthly Retainers:

For clients with ongoing monthly support arrangements, you may cancel upcoming months by providing at least 7 days' written notice prior to the start of the next billing cycle.

4. How to Submit a Refund or Cancellation Request

To submit a request, send an email to our official support address:

Official Email: sukirtigaur55@gmail.com

Required Details to Include:

Client Name & Business Name
Engagement Proposal Reference or Date of Agreement
Payment Date, Amount, and Transaction Reference
Clear description of the reason for the refund or cancellation request

5. Review and Refund Processing

Upon receipt of your written request:

We will acknowledge receipt of your request via email within 2 business days.
We will review the delivered tasks against the agreed proposal scope and calculate any eligible refund amount fairly.
Approved refunds will be processed back to the original payment method or bank account wherever technically feasible. Processing times depend on your bank or payment gateway provider.

6. Non-Waivable Statutory Consumer Rights & EU Notice

Nothing in this 30-day refund policy is intended to exclude or limit any non-waivable statutory rights you may hold under mandatory consumer protection laws in your jurisdiction.

Where European Union consumer regulations apply to a distance contract with a consumer, you have the right to withdraw within 14 calendar days without giving any reason. If you expressly request that accounting support begins during the withdrawal period, you acknowledge that you will be liable for the proportionate cost of services performed up to the date of withdrawal, and that the right of withdrawal ceases once services have been fully performed.

7. Contact Information for Refund Inquiries

For questions regarding this policy, contact Sukirti Gaur at sukirtigaur55@gmail.com or phone +91 8126337482.