Complaints & Grievance Policy

1. Purpose and Philosophy

At Sukirti Gaur, we take immense pride in delivering precise, communicative, and dependable accounting support. However, if any aspect of our service delivery, ledger accuracy, or communication does not meet your expectations, we want to know and address it promptly.

This policy outlines how clients can submit complaints and how we will investigate and resolve them fairly.

2. How to Submit a Service Concern or Complaint

Complaints should be sent directly to our official business email address:

To help us investigate efficiently, please include:

• Your full name, company name, and contact telephone number.
• The date and reference of the Service Proposal or invoice in question.
• A clear, chronological summary of the issue (e.g., disputed ledger entries, missed delivery timeline, or billing question).
• Copies of any supporting documents or email exchanges relevant to the concern.
• The outcome or resolution you are seeking.

3. Investigation & Review Process

4. Escalation & External Recourse

If a mutually acceptable agreement cannot be reached after direct review, both parties agree to explore amicable informal negotiation before initiating formal legal proceedings.

This policy does not restrict any statutory rights or consumer protections available to you under the applicable law of your country of residence or the courts of Dehradun, Uttarakhand, India.

5. Business Contact